Car Handover Procedure for Owners

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Vehicle handover is a key stage in the Yourdrive journey. Making this process as easy as possible for you, and as seamless as possible for the renter, is key to building a great owner-renter relationship and creating a great all-round experience. 

Here are a few things to remember when renting out your car:

  • Fill your car up with a full tank of fuel and take a quick photo of the fuel gauge. Not only does it make it easier for the renter to be able to return your car with the same level of fuel, it helps prevent any disputes on the amount of fuel in the tank at the end of the rental period.
  • Take photos of the current condition of your car. If there is any damage during the rental period these photos will help to prove the car's condition at the start of the rental period. Check out our guide of photos you should take
  • Meet the renter at the time and place that has been organised. It is important to remember to check their licence to confirm their identity. Their identity must match that of their Yourdrive profile. If the person does not match the licence or booking confirmation details, do not hand over the keys or vehicle and contact us immediately.
  • Keep your car in a roadworthy and safe condition. As per our Owner Terms & Conditions, all cars must carry a spare tyre that is roadworthy and inflated as well as a jack and tyre replacement tools. They must also have all vehicle fluids (transmission, oil, coolant, brake and power steering, and wiper wash) at a satisfactory level to last the duration of the Booking Period.
  • Handing your car over in a reasonably clean condition, empty of personal belongings, will set a really clear standard for the condition of the returned car, as cars need to be returned in the same condition they were collected in. 
  • Sit back and relax knowing your car is in safe hands with a pre-approved renter and is covered under Yourdrive's insurance policy. 

At the end of the rental period, it’s just as easy.

  • Meet the renter at the organised time and place to collect the keys and your car.
  • Make sure the car has been filled up with fuel to the level you left it. Inspect your car for any damage, compare to pre-rental photos if there are any doubts. 
  • If you notice any damage to your car that occurred during the rental period, please take photos and submit these as well as your pre-rental photos as an incident via the booking page. 
  • If the renter has incurred a ticket during the rental period send the ticket to Yourdrive ASAP. We'll pay the ticket immediately and chase up the renter. The renter will be charged the price of the ticket plus an Administrative Fee for processing the ticket. If you're feeling nice, reach out to the renter and get them to pay it directly to help them avoid the fee!
  • Don’t forget to review the renter to help keep Yourdrive a trustworthy community and to let other owners know how awesome they are!

Got further questions?

We've got a load of helpful resources and a support team that's always available to chat. 

Yourdrive Support Centre Contact Us


Posted by Natasha Walthall on 2nd of November, 2016