Frequently asked questions

Becoming a Yourdrive owner

Technically, you need to be a registered company that has a Transport Service Licence (TSL) and complies with all of the NZTA and Ministry of Transport Operator Licencing Rules.

OR

You can just list your car with Yourdrive and we’ll take care of it all for you. Too easy.

There are a variety of different insurance policies in New Zealand. To ensure all our car share members are protected, we provide full insurance for the period of the rental. This covers any damage and theft up to the value of your vehicle. There is no excess payable by owners. Please refer to our  Terms and Conditions for full details.

Yes. Under New Zealand legislation you will require a COF to rent out your car. A COF is basically the same as a WOF (Warrant of Fitness). When you first sign your vehicle up to Yourdrive, we will get in touch and help you through the process.

We recommend breakdown cover on all vehicles that are being rented. If the car breaks down while being rented out, it is the owner’s responsibility to recover it. Breakdown cover is relatively inexpensive compared with the possible cost of towing a broken down car. We recommend VTNZ Roadside Assistance, as this covers the vehicle itself, regardless of who is driving it. If the breakdown cover only covers you personally, like many on offer, it’s not suitable for when renting out your car. You may already have breakdown cover included in your personal insurance. Call your insurance provider and check that it covers your vehicle, irrespective of who is driving it.

The money

As an Owner, you set the rental price when sharing your car. A well rented vehicle can bring in hundreds of dollars a month. You receive 60% of the rate you set. Yourdrive's commission covers GST (13%), the insurance on the vehicle (15%) while it is rented and our other overheads, such as advertising to attract renters for your car (12%). See the Yourdrive earnings calculator here.

First have a look at similar cars and similar locations on Yourdrive as a starting point. Then, read our blog post on pricing for more details. When in doubt, start low, you can always increase your prices later. You also have the option for Yourdrive to set your pricing. We will set this based on our experience and what you want to get out of car sharing, but most of the time it is set to be competitive with similar offerings from rental car companies.

This is mostly up to you and very difficult to predict. It depends on a wide variety of factors including – location (city/suburb), price, vehicle age/condition, seasonality, your response time, vehicle availability and sometimes even whether you’re willing to arrange pick up and drop off at a convenient location for the renter, such as the airport.

Yourdrive processes the payments to vehicle owners monthly. You'll receive a statement that includes all your rentals completed in the previous month. Payment is made around the 10th of every month for the bookings ending in the previous month. Please allow a few days for the payment to be processed over weekends, public holidays and between banks.

Do not pay the ticket. Send the ticket to Yourdrive ASAP. We'll pay the ticket immediately and chase up the renter. The renter will be charged the price of the ticket plus an Administrative Fee for processing the ticket. If you're feeling nice, reach out to the renter and get them to pay it directly to help them avoid the fee. They’ll more than likely thank you for it. Full details of our policies regarding fines and infringement notices can be found in the Yourdrive car share Terms and Conditions.

If you suspect your vehicle was damaged during a rental, before you do anything else, send an email to [email protected] with photographs detailing the damage that has occurred. We will review your evidence and contact you regarding the next steps. If the claim is valid, we will discuss with you arrangements for repair at our cost. Please see Section 25 of our Terms and Conditions for full details of the damage procedure.

The renter pays for the fuel they use. They must return the vehicle with the fuel at the same level as when they picked it up. We recommend owners fill their vehicles to simplify this process and it’s a good idea to take a quick photo of the fuel gauge before handing over the keys to prevent any disagreements.

Privacy

We expect owners to respect the renter’s privacy. You should notify your renters about any tracking software or other surveillance devices in your vehicle and get consent where required.